Munro Stewart

"Don't criticize, condemn, or complain." - Dale Carnegie

Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person's precious pride, hurts his sense of importance, and arouses resentment...Instead of condemning people, let's try to understand them. Let's try to figure out why they do what they do. That's a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. "To know all is to forgive all."

How To Win Friends And Influence People - Goodreads

Spend some time in solitude to think about and create ideas, make plans or goals, and solve your problems.

Like many inventors and creative types, Nikola Tesla was an advocate for solitude when creating and working. Most famously, he's quoted as saying "The mind is sharper and keener in seclusion and uninterrupted solitude. No big laboratory is needed in which to think. Originality thrives in seclusion free of outside influences beating upon us to cripple the creative mind. Be alone, that is the secret of invention; be alone, that is when ideas are born." The idea that you need to work in solitude to get things done is by no means new. We've talked before about how it can boost creativity, and how setting aside some alone time is a great way to recharge to boost productivity. In the end, it's all about productive introspection and using your alone time well.

Nikola Tesla's Best Productivity Tricks - Lifehacker

Give honest and sincere appreciation. - Dale Carnegie

Lincoln once began a letter saying: "Everybody likes a compliment." William James said: "The deepest principle in human nature is the craving to be appreciated." He didn't speak, mind you, of the "wish" or the "desire" or the "longing" to be appreciated. He said the "craving" to be appreciated...Let's try to figure out the other person's good points. Then forget flattery. Give honest, sincere appreciation. Be "hearty in your [compliments] and lavish in your praise." and people will cherish your words and treasure them and repeat them over a lifetime - repeat them years after you have forgotten them.

How To Win Friends And Influence People - Goodreads

Give people sincere praise about something they have done well or that you appreciate about them before giving them negative feedback or an idea for something they could change or do differently.

"Sandwich every bit of criticism between two heavy layers of praise." One well known strategy for feedback is the “criticism sandwich,” popularized by the above quote from cosmetics maven Mary Kay Ash. In the sandwich, you begin with praise, address the problem, and follow up with more praise. In fact, the more of the conversation you can frame positively, the more likely your recipient is to be in the right frame of mind to make the change you’re looking for.

How to Give and Receive Feedback at Work: The Psychology of Criticism - Buffer

Remember that 80% of the results will often come from 20% of the causes, so focus on finding the vital few inputs or actions that will provide the most benefit or effect.

The Pareto principle states that for many outcomes, roughly 80% of consequences come from 20% of causes (the "vital few"). Other names for this principle are the 80/20 rule, the law of the vital few, or the principle of factor sparsity. Management consultant Joseph M. Juran developed the concept in the context of quality control and improvement after reading the works of Italian sociologist and economist Vilfredo Pareto, who wrote about the 80/20 connection while teaching at the University of Lausanne. In his first work, Cours d'économie politique, Pareto showed that approximately 80% of the land in the Kingdom of Italy was owned by 20% of the population.

Pareto Principle - Wikipedia

Remember everyone is emotional and that people are all going through the ups and downs of life, so try to comfort or cheer up others who get angry or are in a bad mood.

Perhaps this is an exaggeration. But the core of the message is that people tend to have stronger feelings about something than they let on. People who regularly have outbursts of anger, depression or flamboyant enthusiasm are generally frowned upon in most cultures. This especially applies to men (for women trying to figure us out). The application of this rule is to not assume everything is fine just because someone isn’t having a nervous breakdown. We all have our individual problems, angst and upsets that are normally contained.

The critical 7 rules to understand people - Scott H. Young